How ordering works

New here? Welcome. Ordering from us is simple, and we will keep you updated from the moment you check out to the day it reaches your door.

Your order, step by step

Five short steps. That is all there is to it.

You place your order — Choose your products and check out. You can pay by card, PayPal, Apple Pay, Google Pay, or Shop Pay. Shipping is a flat $8 — and free on orders of $100 or more.
A confirmation lands in your email (Email 1) — Right after you order, we email you a confirmation with your order number and everything you bought. Keep it — it is your receipt. If it is not in your inbox within a few minutes, check your spam folder.
We prepare your order — Your order is prepared and packed for shipping. Orders arrive in 5–10 business days, anywhere in the United States.
Your order ships (Email 2) — As soon as your order is on its way, we email you a shipping confirmation.
It arrives at your door — Then it is yours to enjoy — and we hope you love it.

Your account — the easiest way to see your orders

You never need an account to buy from us — guest checkout is always open. But an account keeps every order in one place, so you can see your orders and their status any time.

With an account

Creating one takes under a minute — and there is no password to remember.

Tap the Account icon at the top of the store and choose “Sign in or create account.”
Enter your email address — or sign in with Shop, Google, or Facebook.
We email you a short code. Type it in, and your account is ready.

In your account you will find:

Orders — every order you have placed, and its status.
Profile — your name, email, and saved address, so your next checkout fills itself in.

Each time you sign in, you will get a fresh code by email. That is normal — it is how your account stays secure without a password.

As a guest

No account, no problem. Check out with just your email and delivery address, and pay the same way.

You still receive the order confirmation email right away.
You still receive the shipping email when your order ships.
The one difference: your orders are not gathered in an account, so keep those two emails until your parcel arrives.

Changed your mind later? You can create an account at any time with the same email address.

The emails you will receive

So nothing surprises you, here is every email an order brings — short and simple.

Right after you order — Order confirmation — Your order number, what you bought, and the total you paid. This is your receipt.
When your order ships — Shipping confirmation — The news that your parcel is on its way.
Only when you sign in — Your sign-in code — A short code to enter when you open your account. No password, nothing to remember.

Good to know

Shipping — Flat $8. Free on orders of $100 or more.
Delivery time — 5–10 business days, within the United States.
Returns — If a product arrives expired, tell us within 3 days of receiving it. Full details are in our refund policy.

Questions people ask

Do I need an account to buy?
No. You can always check out as a guest. An account is simply the easiest way to see your orders in one place, and to check out faster next time.

How do I know where my order is?
We email you a shipping confirmation when your order is on its way, and if you have an account you can see your order and its status under Orders. If you ever wonder where your parcel is, write to us through the Contact page with your order number and we will check it for you.

I did not get my confirmation email. What should I do?
First, check your spam or promotions folder — it usually lands there. If it is nowhere to be found after an hour, write to us through the Contact page with the name and email you ordered with, and we will sort it out.

Why do I get a code every time I sign in?
Our accounts have no passwords. Each sign-in sends a one-time code to your email instead — simpler for you, and safer for your account.