Refund policy

Last updated: November 11, 2026

Returns

We accept returns and give refunds only when the product you received is expired. Please check the expiry date on your product as soon as your order arrives.

To request a return, you must contact us within 3 days of receiving your order. Return requests filed after 3 days cannot be accepted.

Items must be returned in the same condition they were received, unused, and in their original packaging. For hygiene and safety reasons, opened or used products cannot be returned, except where the product is expired.

How to start a return

Contact us at foxykitty59@gmail.com within 3 days of receiving your order, with your order number and a photo of the product showing the expiry date. We will send you the return instructions. Please do not return an item before contacting us.

If the product is confirmed expired, we will cover the return shipping cost.

Damages and issues

Please inspect your order as soon as you receive it. If an item arrives damaged or defective, or you received the wrong item, contact us immediately and within 3 days of delivery, and we will resolve it with a replacement or a refund.

Exceptions and non-returnable items

Products that are opened, used, or damaged after delivery cannot be returned. Returns requested more than 3 days after delivery cannot be accepted.

Exchanges

Contact us within 3 days of receiving your order to ask about an exchange. Exchanges are offered for expired, damaged, or wrong items only.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.